---
updatedAt: 2026-09-28T15:01:15.000Z
agentTools:
  projectIndex: https://docs.shipscience.com/llms.txt
---

# Getting Started 

Welcome to the ShipScience Help Center

<Cards>
  <Card title="Carrier Account Setup" href="/docs/ups-guide" icon="far fa-truck">
    Connect UPS, FedEx, USPS, and other carrier accounts to ShipScience.
  </Card>

  <Card title="Order & Shipment Source Setup" href="/docs/sftp" icon="far fa-box">
    Connect Shopify, SFTP, LoopReturns, and other order sources.
  </Card>

  <Card title="Okta" href="/docs/configure-okta" icon="far fa-shield-check">
    Set up single sign-on (SSO) for your team with Okta.
  </Card>
</Cards>

## Overview

<Anchor target="_blank" href="https://www.shipscience.com/">ShipScience</Anchor> helps teams manage their parcel shipping network, powered by a unified data platform ShipScience automates Lost+Damaged claim management (<Anchor target="_blank" href="https://www.shipscience.com/simpleclaims/">SimpleClaims</Anchor>), compares invoiced charges against contracts and auto-files eligible disputes and refunds (<Anchor target="_blank" href="https://www.shipscience.com/activeaudit/">ActiveAudit</Anchor>), and provides robust visibility into spend and carrier on-time delivery performance (<Anchor target="_blank" href="https://www.shipscience.com/parcel-data-platform/">ParcelBI</Anchor>).

<br />

This Help center is your starting point for:

* Getting set up (connecting carrier accounts, billing centers, and access)
* Understanding how to use the platform
* Configuring settings and setting up enterprise controls