FedEx

Overview

ShipScience requires a FedEx login with access to:

Billing Center — to retrieve invoices and submit automated disputes
Claims Center — to file and manage claims
Reporting — to access shipment and claims data

You can use an existing FedEx login, but creating a dedicated login for ShipScience is strongly recommended.

Creating a Dedicated FedEx Account for ShipScience

Complete the following four parts in order. Parts 2–4 grant the new user access to specific FedEx services after account creation.

Create a Dedicated User (Admin Account Required)

This step creates the account only — it does not grant billing or claims access.

Step 1: Log in to FedEx as an Administrator.

Step 2: Navigate to Administration.

Step 3: Go to Users → Create New.

Step 4: Fill in the user details:

Name — use a generic name like "Claims Manager".
Unique ID — use the format: {company name}_ss_claims
Email — use the email populated from the ShipScience portal (see below).
User Role — select Standard.
Contract Information — select Update with Company Information.
Associated FedEx Accounts — select all.

Step 5: Set login credentials:

User ID — {company name}_ss_claims
Password — use the generated password from ShipScience.

Getting the Email and Password from ShipScience

To retrieve the email address and generated password:

Navigate to Data Sources in the ShipScience portal.
Click Add Account.
Click Generate Credentials for 2FA.
Copy the generated email — it will look like: [email protected]
Copy the generated password.

Updated 5 days ago