Getting Started

Savings Analysis

See where ShipScience is finding savings and recoverable dollars across your shipping spend.

New Customer Onboarding

Connect your carrier accounts, billing centers, and integrations to get ShipScience up and running.

Getting Started in the Web Application

Tour the platform and learn where to find claims, audits, and reporting.

Carrier Account Setup

Connect UPS, FedEx, USPS, and other carrier accounts to ShipScience.

Order & Shipment Source Setup

Connect Shopify, SFTP, LoopReturns, and other order sources.

Okta

Set up single sign-on (SSO) for your team with Okta.

Overview

ShipScience helps teams manage their parcel shipping network, powered by a unified data platform ShipScience automates Lost+Damaged claim management (SimpleClaims), compares invoiced charges against contracts and auto-files eligible disputes and refunds (ActiveAudit), and provides robust visibility into spend and carrier on-time delivery performance (ParcelBI).

This Help center is your starting point for:

Getting set up (connecting carrier accounts, billing centers, and access)
Understanding how to use the platform
Configuring settings and setting up enterprise controls