Setting Up Email Forwarding for UPS 2FA/MFA Verification

Overview

When ShipScience connects to your UPS account, UPS may require a one-time verification code sent to your email as part of its login security (2FA/MFA). Because ShipScience signs in on your behalf, we can't see that code arrive in your personal inbox, so you'll need to set up an email forwarding rule that sends UPS's verification emails to ShipScience automatically.

You'll see this step only if your account shows the 2FA Forwarding Needed status after connecting.

When you'll be asked to do this

1. You add your UPS account in ShipScience (Data Sources page, or during Savings Analysis carrier connection).
2. ShipScience attempts to sign in with your credentials.
3. If UPS challenges the login with an emailed verification code, your account status changes to 2FA Forwarding Needed.
4. You follow the steps below to forward that verification email to ShipScience.
5. Once forwarding is set up and the next code arrives, your account status updates to Connected.

Setting up forwarding

Create a filter/rule in your email client that forwards messages from UPS's verification sender to your unique ShipScience forwarding address, shown on the 2FA Forwarding Needed card in-app.

Gmail

1. Open Gmail Settings, then See all settings, then Filters and Blocked Addresses.
2. Click Create a new filter.
3. In the From field, enter the UPS verification sender address shown on your ShipScience connection card.
4. Click Create filter, then check Forward it to, and select or add your ShipScience forwarding address.
5. Save the filter.

Outlook

1. Open Outlook Settings, then Mail, then Rules.
2. Click Add new rule.
3. Condition: From contains the UPS verification sender address.
4. Action: Forward to, then enter your ShipScience forwarding address.
5. Save the rule.

Confirming it worked

The next time UPS sends a verification code during a ShipScience sign-in attempt, it will be forwarded automatically. Your account status updates from 2FA Forwarding Needed to Connected once verification succeeds, no further action needed.

Troubleshooting

• Status stuck on 2FA Forwarding Needed: double-check the forwarding rule is active and the sender address matches exactly.
• Status shows Needs Attention: the login itself may have failed independent of 2FA, see the in-app card for details.