Set Up Jitsu Invoice Email Forwarding

NOTE: Jitsu does not publish its claim filing windows. Please share the claim deadlines from your Jitsu agreement with the ShipScience team so claims are filed on time.

Jitsu does not currently provide an invoice portal connection. Instead, Jitsu invoices must be forwarded to a dedicated ShipScience email address.

Step 1: Navigate to Data Sources in the ShipScience Web Application

• Sign in to the ShipScience Web Application.
• Navigate to Data Sources.
• Locate "Jitsu".
• Click "+ Add Account"

Step 2: Generate Your Forwarding Address

• In the "Connect Jitsu Account" window, click "Generate Credential".
• Under "Forward emails to this address", click "Copy address".

For Example: [email protected]

NOTE: This email address is unique to your Jitsu connection and should only be used for forwarding Jitsu invoice emails.

Step 3: Create an Automatic Forwarding Rule

Configure your email system to automatically forward all Jitsu invoice emails to the generated ShipScience email address.

• Use the email address you copied from Step 2

Automatic forwarding is strongly recommended. Although invoices can be forwarded manually, an automatic rule helps prevent missing or delayed invoice data.

Your forwarding rule should:

• Identify emails containing Jitsu invoices
• Forward the complete email and its attachments
• Send the email to the address generated by ShipScience (See Step 2)
• Continue forwarding future Jitsu invoices automatically

NOTE: Your organization may block automatic forwarding to external email addresses. Contact your IT team if the forwarding rule cannot be enabled or if forwarded emails are rejected.

Step 4: Verify Invoice Delivery

After the forwarding rule is configured, forward a recent Jitsu invoice to the ShipScience email address (Step 2)

ShipScience will process the email and its attachments. The ShipScience team can confirm whether the invoice was received and processed successfully.

Setting Up Email Forwarding

Step 3 above describes what your forwarding rule needs to do. Here's how to set it up in common email clients:

Gmail

1. Go to Settings → See all settings → Filters and Blocked Addresses → Create a new filter.
2. Set From to your carrier's invoice sender address (or use Subject if invoices share a common subject line).
3. Click Create filter, then check Forward it to → Add forwarding address.
4. Paste your ShipScience email address (from Step 2) and confirm via the verification email Gmail sends.
5. Re-open the filter, check Forward it to with that address selected, and click Create filter.

Outlook (Microsoft 365 / Outlook.com)

1. Go to Settings → Mail → Rules → Add new rule.
2. Set the condition to match the carrier's invoice sender or subject line.
3. Under actions, choose Forward to and enter your ShipScience email address.
4. Save the rule.

Blocked by IT?

If your organization blocks automatic external forwarding, ask your email administrator to allowlist carriers.shipscience.com as an approved forwarding destination

(For Microsoft 365 admins: Exchange Admin Center → Mail Flow → Rules).