Getting Started

Welcome to the ShipScience Help Center

ShipScience helps teams manage their parcel shipping network, powered by a unified data platform ShipScience automates Lost+Damaged claim management (SimpleClaims), compares invoiced charges against contracts and auto-files eligible disputes and refunds (ActiveAudit), and provides robust visibility into spend and carrier on-time delivery performance (ParcelBI).


This Help center is your starting point for:

  • Getting set up (connecting carrier accounts, billing centers, and access)
  • Understanding how to use the platform
  • Configuring settings and setting up enterprise controls