Get Started with an Existing UPS Account Login
Grant Claims and Billing access to a UPS login you already use.
Overview
ShipScience requires a UPS login with access to:
- Billing Center & Reporting — to retrieve invoices
- Claims — to file and manage claims
NOTE: If your existing UPS login doesn't already have this access, follow the steps below to grant it.
Granting Access to Your Existing UPS Login
Complete both parts below. Part 1 requires confirmation from ShipScience before proceeding.
Grant Account Number Claims Access
Complete this step only after ShipScience confirms the account has been connected.
Step 1: Log in to UPS as an Administrator.
Step 2: Go to Quantum View Administration.
Step 3: Click Search for a User and locate your existing UPS User ID.
Step 4: Click Manage User Services.
Step 5: Select Claims → Edit.
Step 6: Select All Accounts and click Update.
Grant Billing Center Access
Step 1: Log in to the UPS Billing Center as an Administrator.
Step 2: In the left panel under Administrator, click Manage Users.
Step 3: Click Add New User.
Step 4: Enter your existing UPS User ID and email address.
Step 5: Select the role: View, Pay, Dispute.
This role allows ShipScience to view invoices, automatically file disputes, and process refunds.
Updated about 10 hours ago