UPS

Overview

ShipScience requires a UPS login with access to:

Billing Center & Reporting — to retrieve invoices
Claims — to file and manage claims

You can use an existing UPS login, but creating a dedicated login for ShipScience is recommended. Skip to "Step 2" if using existing account, but need to add additional permissions.

Creating a Dedicated UPS Login for ShipScience

Complete the following three parts in order. Part 2 requires confirmation from ShipScience before proceeding.

Create a Dedicated User (Admin Account Required)

Step 1: Log in to UPS as an Administrator.

Step 2: Click Account (top right) and select Quantum View Administration.

Step 3: Click Create User and fill in the details below.

Contact Information

Address — must match your company information.
Name — can be generic (e.g., "ShipScience Claims").

User ID

Must be unique. Use a format like: company_ss_claims

Email Address

Use the email generated in the ShipScience portal. To get it:

Navigate to Data Sources.
Click Add Account.
Click Generate Credentials for 2FA.
Copy the generated email — it will look like: [email protected]

Use this email when creating the UPS account.

User Access

Grant Claims Access.