Veho
Connect Veho to ShipScience for Claims, Invoices, and Tracking
Overview
Connecting Veho to ShipScience requires two separate data sources:
- Invoice emails to import shipment and billing information
- Tracking API access to retrieve tracking events and delivery updates
Once both connections are configured, ShipScience can match Veho invoice data with tracking activity and identify eligible shipments for claims. Veho claims are currently submitted by ShipScience through email.
Before you begin:
To complete the Veho connection, you may need assistance from:
- Your IT or email administrator
- Your Veho account representative
Before starting, confirm that you can:
- Create an automatic email-forwarding rule
- Allow emails to be forwarded to an external address
- Contact your Veho representative to request tracking API credentials
NOTE: Some organizations block automatic forwarding to external email addresses. If this applies to your organization, your IT team will need to approve or configure the forwarding rule.
Connect Veho to ShipScience
Complete both steps below to connect Veho to ShipScience:
- Part 1: Forward Veho invoice emails to ShipScience.
- Part 2: Add your Veho tracking API key.
NOTE: Both steps are required to complete the connection.
Part 1: Forward Veho Invoice Emails
Veho does not currently provide an invoice portal connection. Instead, Veho invoices must be forwarded to a dedicated ShipScience email address.
Step 1: Navigate to Data Sources in the ShipScience Web Application
- Sign in to the ShipScience Web Application.
- Navigate to Data Sources.
- Locate "Veho".
- Click "+ Add Account"
Step 2: Select "Veho Email Forwarding"
- Select "Generate Credentials".
- Copy the generated ShipScience email address to your clipboard.
- For Example: [email protected]
NOTE: This email address is unique to your Veho connection and should only be used for forwarding Veho invoice emails.
Step 3: Create an Automatic Forwarding Rule
Configure your email system to automatically forward all Veho invoice emails to the generated ShipScience email address.
- Use the email address you copied from Step 2
Automatic forwarding is strongly recommended. Although invoices can be forwarded manually, an automatic rule helps prevent missing or delayed invoice data.
Your forwarding rule should:
- Identify emails containing Veho invoices
- Forward the complete email and its attachments
- Send the email to the address generated by ShipScience (See Step 2)
- Continue forwarding future Veho invoices automatically
NOTE: Your organization may block automatic forwarding to external email addresses. Contact your IT team if the forwarding rule cannot be enabled or if forwarded emails are rejected.
Step 4: Verify Invoice Delivery
After the forwarding rule is configured, forward a recent Veho invoice to the ShipScience email address (Step 2)
ShipScience will process the email and its attachments. The ShipScience team can confirm whether the invoice was received and processed successfully.
Part 2: Add Veho Tracking API Access
ShipScience uses Veho’s tracking API to retrieve shipment tracking events and delivery updates.
Step 1: Request an API Key from Veho
Contact your Veho account representative and request an API key that:
- Is associated with your Veho account
- Provides access to shipment tracking data
- Covers all applicable accounts or shipping locations
You can use the following request:
Please provide an API key that ShipScience can use to retrieve tracking information for our Veho shipments. The key should include tracking access for all accounts and shipping locations associated with our organization.
Step 2: Add the API Key to ShipScience
- Sign in to the ShipScience Web Application.
- Navigate to Data Sources.
- Locate "Veho".
- Click "+ Add Account"
- Click "Veho API Key"
- Enter the tracking API key provided by your Veho representative.
- Save the connection.
NOTE: ShipScience will validate the API key and begin retrieving tracking events.
Step 3: Connection Validation
Your Veho connection is complete when:
- Veho invoice emails are being forwarded successfully
- ShipScience has received and processed an invoice
- A valid Veho tracking API key has been added
- ShipScience can retrieve tracking events
- Invoice shipments can be matched with tracking data
NOTE: The ShipScience team may contact you if an invoice cannot be processed or the API key does not provide the required access.
Updated 3 days ago