Get Started with an Existing FedEx Account Login
Grant Claims, Reporting, and Billing access to a FedEx login you already use.
Overview
ShipScience requires a FedEx login with access to:
- Billing Center — to retrieve invoices and submit automated disputes
- Claims Center — to file and manage claims
- Reporting — to access shipment and claims data
NOTE: If your existing FedEx login doesn't already have this access, follow the steps below to grant it.
Granting Access to Your Existing FedEx Login
Complete both parts below.
Grant Billing Center Access
Step 1: Navigate to the FedEx Billing Center.
Step 2: Go to Administration → Manage Users.
Step 3: Click Invite User.
Step 4: Enter your existing FedEx login's name and email address.
Step 5: Set the role to Standard.
Standard allows ShipScience to submit automated disputes. Use View Only if you want claims-only access without automated disputes.
Permissions
Permissions can be configured in two ways:
Per User: Manage individual user permissions in User Administration.
Per Group: Manage group-level permissions in Group Administration.
Either way, the administrator must grant access to all account numbers. This gives the login access to those accounts in the Billing Center (after billing access is granted in Part 2 above) and for claims filing.
TIP: If your existing login is missing account permissions, an administrator can grant access from the User or Group Administration pages above.
Updated about 10 hours ago